Privacy Statement - We are committed to protecting and respecting your privacy
This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.
Who are we?
The Old Wash Kitchen is a holiday rental cottage, specialising in countryside breaks and holidays. I, Claire Harpin, (herein after referred to as 'I', or ‘us’, ‘we’, ‘our’), arrange the booking and provision of this holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to Claire Harpin and sent to the following email
What information do we collect?
We collect information about you as part of our booking process and functions. The information normally includes your name, address, telephone number, names of party members, a contact email address, payment arrangement details and special requirements such as those relating to any disability or medical condition which may affect any party member’s holiday arrangements.
What do we use your information for?
Process your booking
Communicate throughout the process of booking and managing your holiday experience.
Carry out our obligations arising from any contracts entered into by you and us
Seek your views or comments on the services we provide
Notify you of any changes to our services
Send you communications which may be of interest to you, for example, sending you emails or details of future promotions and offers
Analyse and review and for marketing purposes of The Old Wash Kitchen holiday cottage.
Who do we share your information with?
We may pass on your personal details to individuals and organisations (such as key holders), as part of our business process and functions. This is so that your holiday booking, rental and any travel-related services (if any) may be managed and provided. We keep your information securely and do not share it with third parties other than as outlined in this statement or where permitted by law.
How do we treat your information?
All details you give to us at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this information with third parties other than as set out in this statement. Only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information. The companies and third parties (key holders) to whom we disclose customer details may contact you. If you do not wish to receive any of the communications set out in this statement, please inform us as soon as possible e-mail, the details of which are set out above.
How do I find out more about information rights?
Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to Claire Harpin and sent to the following email
Should you have any query about how your information is being collected, processed and used. The Information Commissioner’s website contains further useful information and advice: www.ico.org.uk